Monkey Money APP | Exchange / Refund Process

Exchange / Refund process
Can I request a refund at online stores?
Yes. It depends on the merchant rules for card payments and it is outside our control. You can file a dispute with us to contest an amount charged to your card, but it is advised to first contact the merchant and ask for a refund as disputes may be ...
Where can I find my refund amount?
You can find your refund amount by accessing the App > Wallet>Transaction
My refund money still hasn't come back to my account, what should I do?
The investigation may still be ongoing, or the merchant did not process the refund. Please contact the merchant first to ensure the refund was processed. If it was, please contact Customer service at support@monkeymoneyapp.com or Whatsapp : +1 (267) ...
Can I request a refund everywhere I use the Monkey Money card?
You can dispute a charge or ask for a refund the same way you would do for any Mastercard card. Please contact Customer Support.

Popular Articles
Can I open an account if I live outside the U.S.?
No, it’s only available to U.S. residents with a valid U.S. residential address.
How to contact Customer service?
Customer Support is provided via the mobile app following these steps: Sign in Click on 'More' Choose Help Center You can reach live support the following times: Monday through Friday from 10AM to 4PM EST Contact support as follows: WhatsApp: +1 ...
Do I need to have a smartphone?
Yes, in order to apply for and use the mobile app, you must have a smartphone. It's available for iOS and Android users.
How long does it take to open an account?
Typically it takes only a few minutes to apply. Many applicants are approved within 60 seconds, after passing the KYC (know your customer) onboarding process integrated into the mobile application. It may take longer if additional information or ...
What are the products and features that you offer through the mobile app?
Our App allows you to manage your funds in a contactless manner and conduct digital transactions for numerous activities in your day-to-day life. ? Wallet account* Think of your wallet as your spending account where you can safely keep your money ...

Monkey Money APP | Exchange / Refund Process | Knowledge Base