Do I need to have a smartphone?

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• What information and documents do I need to provide to open an account?

  You will need to provide us with some basic personal information, such as your name, home address in the United States (not a P.O. box), phone number, email address, *SSN (or other identification document), and date of birth. *The identification ...

• What kind of documentation or information do I need to provide to withdraw or deposit money in my account?

  Withdrawals from ATMs don't require documentation. When loading cash in a store with Green Dot services, you need to show your card and may be asked to present ID.

• Why do you need my SSN to open an account?

  We require your SSN to validate your information and to verify your identity. If you don’t have a Social Security Number, then we will ask for alternative identification to verify you such as the below documents: Driver's License Passport Consular ...

• Do I need a pin to use my virtual card?

  No, PIN is not required for virtual card. The PIN is required only with physical card for card present transactions where the POS and ATM machines process the card as a debit card.

• After ordering my card, if I need to change my address what I am supposed to do?

  It is recommended to receive your card first and then change your address. Once a card is ordered and shipped it cannot be recalled. Otherwise please contact our support for more assistance as a change of address requires a verification process.