My refund money still hasn't come back to my account, what should I do?

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• When will my card refund be credited to my account?

  Your debit card refund can take a few business days to post to your account depending on when the merchant processes their refunds. This can take from 3 business days up to 2 weeks. Feel free to contact the merchant or company who is issuing the ...

• Can I request a refund everywhere I use the Monkey Money card?

  You can dispute a charge or ask for a refund the same way you would do for any Mastercard card. Please contact Customer Support.

• Where can I go to withdraw money from my account?

  You can use Any ATM to withdraw money from your account.

• How do I withdraw money from my account?

  Any ATM can be used. Follow the regular ATM procedure. You can also transfer money from your account using your financial institutions app and your Monkey money bank account number.

• Why was the funds returned to my account after initiating an International Money Transfer from Brazil to the USA?

  Sending money from Brazil to the USA is not supported by the program. For that reason the funds were returned back to the remitter.