When will my card refund be credited to my account?

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• Where will my physical card be delivered?

  Your physical card will be mailed to you at your address inserted during your enrollment.

• Will my virtual card change automatically when I click replace card?

  Yes, once you request a replacement for your card, the virtual card will be changed instantly.

• Can I request a refund everywhere I use the Monkey Money card?

  You can dispute a charge or ask for a refund the same way you would do for any Mastercard card. Please contact Customer Support.

• Can I request a refund at online stores?

  Yes. It depends on the merchant rules for card payments and it is outside our control. You can file a dispute with us to contest an amount charged to your card, but it is advised to first contact the merchant and ask for a refund as disputes may be ...

• My refund money still hasn't come back to my account, what should I do?

  The investigation may still be ongoing, or the merchant did not process the refund. Please contact the merchant first to ensure the refund was processed. If it was, please contact Customer service at support@monkeymoneyapp.com or Whatsapp : +1 (267) ...