If I lost or got my device stolen, what am I supposed to do?

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• How do I report my card lost or stolen?

  You can report your card lost or stolen right in the mobile app: ● Select Wallet from the menu > then choose Payment Methods ● Select Debit Card #### ● Select Replace Card You can also report your card lost or stolen using our automated telephone ...

• What is the fee for replacing a damaged or lost card?

  The fee for replacing a damaged or lost card is $7,50. For additional information, please refer to our fee table.

• After ordering my card, if I need to change my address what I am supposed to do?

  It is recommended to receive your card first and then change your address. Once a card is ordered and shipped it cannot be recalled. Otherwise please contact our support for more assistance as a change of address requires a verification process.

• How do I dispute a card transaction?

  Please contact us right away if you need to dispute a card transaction. We will need the following information: The date the transaction appeared on your account history The amount of the transaction The amount you are disputing if different from the ...

• When replacing my physical card, can I still use my virtual card?

  Yes, unless you froze the card which can be done manually or by reporting a stolen card.