After ordering my card, if I need to change my address what I am supposed to do?
It is recommended to receive your card first and then change your address. Once a card is ordered and shipped it cannot be recalled.
Otherwise please contact our support for more assistance as a change of address requires a verification process.
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How do I change my card PIN?
You can set and change your card PIN right in the app as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Reset PIN ● Follow the instructions provided Be sure to choose a PIN that you can remember, but ...
What information and documents do I need to provide to open an account?
You will need to provide us with some basic personal information, such as your name, home address in the United States (not a P.O. box), phone number, email address, *SSN (or other identification document), and date of birth. *The identification ...
I changed my address, but already ordered my card. What should I do?
The default delivery method used to delivery our card is United States Postal Service. Card will be delivered to the address verified when you did your KYC process with us. If you have requested a forwarding service with US postal service, then the ...
Do I need a pin to use my virtual card?
No, PIN is not required for virtual card. The PIN is required only with physical card for card present transactions where the POS and ATM machines process the card as a debit card.
Will my virtual card change automatically when I click replace card?
Yes, once you request a replacement for your card, the virtual card will be changed instantly.