I changed my address, but already ordered my card. What should I do?

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• After ordering my card, if I need to change my address what I am supposed to do?

  It is recommended to receive your card first and then change your address. Once a card is ordered and shipped it cannot be recalled. Otherwise please contact our support for more assistance as a change of address requires a verification process.

• Why didn't I receive my card?

  There could be a number of reasons why you haven’t received your card. If it’s been less than 2 weeks since your card was ordered, please give it a little more time. If it’s been longer than 2 weeks and your card still hasn’t arrived, it’s usually an ...

• Will my virtual card change automatically when I click replace card?

  Yes, once you request a replacement for your card, the virtual card will be changed instantly.

• Where will my physical card be delivered?

  Your physical card will be mailed to you at your address inserted during your enrollment.

• How do I replace a damaged card?

  You can request a new card using the mobile app as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Replace Card If you prefer, you can request a new card by using our automated telephone banking system. ● ...