How do I replace a damaged card?

You can request a new card using the mobile app as follows:

● At the lower bar select Wallet > Payment Methods

● Select Debit Card ####

● Select Replace Card

If you prefer, you can request a new card by using our automated telephone banking system.

● Call +1 (814) 900-4277

● Choose the option to replace your damaged card, then

● Follow the prompts using your phone to enter the requested details

Once you request your replacement card, it will be requested immediately so please verify that your address on file with us is correct.

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What is the fee for replacing a damaged or lost card?
The fee for replacing a damaged or lost card is $7,50. For additional information, please refer to our fee table.
Will my virtual card change automatically when I click replace card?
Yes, once you request a replacement for your card, the virtual card will be changed instantly.
Why was my debit card being declined?
There could be a number of reasons why your card is being declined. Here’s a list of the most common reasons: You have insufficient available funds in your account for the transaction. Check your available balance in the mobile app. You may have ...
How do I report my card lost or stolen?
You can report your card lost or stolen right in the mobile app: ● Select Wallet from the menu > then choose Payment Methods ● Select Debit Card #### ● Select Replace Card You can also report your card lost or stolen using our automated telephone ...
How does the virtual card work?
A virtual card is a virtual representation of the physical card. It can be used for Online activities but not for physical card present transactions.

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