When trying to set up my account to receive deposits, I encountered the following error message: "Your Account Settings are Incompatible." What does this message mean?
This error message indicates that there is a compatibility issue between the Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) settings in your financial account and what is supported by the fund withdrawal transaction process. Try disabling this setting and attempt again.
Related Articles
The account is offered through The Bank of Missouri. What does that mean?
We are a Fintech (or financial technology) company. This means we don’t have a bank charter, but instead, partner with The Bank of Missouri, Member FDIC. This allows us to provide you with banking products and services, and to insure your deposits ...
How do I request/receive money from family and friends?
To receive money, both parties must be U.S. residents and have enrolled in the Monkey Money App. Family and friend’s who do not have the app can download and install Monkey Money App from Google Play or the Apple Store, and sign up for a Wallet ...
Where can I find my account number?
You can find your account number in the mobile app by following these steps: Sign in to the mobile app From the Home screen tap Wallet (Details) Then tap on Bank Routing Number or Bank Account Number to see the details
Why didn't I receive my card?
There could be a number of reasons why you haven’t received your card. If it’s been less than 2 weeks since your card was ordered, please give it a little more time. If it’s been longer than 2 weeks and your card still hasn’t arrived, it’s usually an ...
How do I deposit money to my account?
We offer a variety of secure and certified methods to facilitate your deposits into the Monkey Money account: ACH Bank Transfers: Make deposits through bank transfers using ACH ( Automated Clearing House). Authorized GreenDot Service Locations: ...