How do I Freeze/Unfreeze my card?

You can use the mobile app to freeze & unfreeze your card as follows:

● At the lower bar select Wallet > Payment Methods

● Select Debit Card ####

● Select Freeze or Unfreeze Card

● When prompted, choose Accept to process your request or Decline to cancel

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Do you charge any fee to freeze my card?
No, you will not be charged for freezing/unfreezing your card.
What happens if I try to unfreeze my card and it does not work?
You should contact Customer Service at support@monkeymoneyapp.com or WhatsApp: +1 (267) 573-1803 and we will resolve that for you.
Why was my debit card being declined?
There could be a number of reasons why your card is being declined. Here’s a list of the most common reasons: You have insufficient available funds in your account for the transaction. Check your available balance in the mobile app. You may have ...
How does the virtual card work?
A virtual card is a virtual representation of the physical card. It can be used for Online activities but not for physical card present transactions.
Will my virtual card change automatically when I click replace card?
Yes, once you request a replacement for your card, the virtual card will be changed instantly.

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