Why was my debit card being declined?
There could be a number of reasons why your card is being declined.
Here’s a list of the most common reasons:
- You have insufficient available funds in your account for the transaction. Check your available balance in the mobile app.
- You may have recently ordered a replacement card because your old card was damaged. Your new card hasn’t been activated or you’re trying to use the old card and the expiration date is no longer valid.
- You’re using an ATM, but either haven’t created your PIN or you’re using the incorrect PIN.
- You put a “freeze” on your card in the app and haven’t unfrozen it.
- You’re making an online transaction and the card, expiration date, or CVV information you’re entering is incorrect.
- Your physical card may be damaged - the magnetic strip or chip is damaged.