What happens if I try to unfreeze my card and it does not work?

• Related Articles

• How do I Freeze/Unfreeze my card?

  You can use the mobile app to freeze & unfreeze your card as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Freeze or Unfreeze Card ● When prompted, choose Accept to process your request or Decline to ...

• How does the virtual card work?

  A virtual card is a virtual representation of the physical card. It can be used for Online activities but not for physical card present transactions.

• What could be the potential reasons for my card being unusable?

  Check if inserting or swiping the card works, in case you were trying tap to pay. Also try tap to pay using your phone wallet. If that does not work, there are many reasons your card could not work: Not enough balance on the card (did you book a ...

• I tried to add the card to Apple Wallet but it did not work, why?

  Please verify in the app if your card is active and not frozen. If active, you can contact Customer Service at support@monkeymoneyapp.com or Whatsapp : +1 (267) 573-1803

• I tried to add the card to google Wallet but it did not work, why?

  Please verify in the app if your card is active and not frozen. If active, you can contact Customer Service at support@monkeymoneyapp.com or Whatssap : +1 (267) 573-1803