How do I change my password?

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• What do I do if I forget my password?

  On the Welcome screen of the mobile app tap on 'Forgot Password', then simply follow the steps to request a temporary password. When prompted to provide your email, be sure to use your email that was used to create your account.

• How do I change my card PIN?

  You can set and change your card PIN right in the app as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Reset PIN ● Follow the instructions provided Be sure to choose a PIN that you can remember, but ...

• After ordering my card, if I need to change my address what I am supposed to do?

  It is recommended to receive your card first and then change your address. Once a card is ordered and shipped it cannot be recalled. Otherwise please contact our support for more assistance as a change of address requires a verification process.

• Will my virtual card change automatically when I click replace card?

  Yes, once you request a replacement for your card, the virtual card will be changed instantly.

• Does the fee change depending on the country am I sending money to?

  Yes, they also vary based on payment method and payer. The app will calculate and display the fee before you confirm the transaction.