What should I do if my tap payment did not work?

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• Can I have multiple payment methods on file?

  Yes, you can have multiple payment methods on file for making digital gift card purchases. These are added to your account in the Cash Back > User Profile > Payments Method section of the app, or by making a purchase using the 'Add New Payment ...

• How do I add my debit card as a payment method for cash back purchases?

  Your debit card is automatically added to Wallet > Payment Methods.

• The Direct Deposit or other payment I was expecting went to another bank or to the wrong account, what should I do?

  Please contact whomever issued the payment to correct the situation. Monkey Money cannot change that for you, it is outside our system.

• How does the cash back program work?

  We have partnered with over 250 national brand merchants to provide cash back in store and online on every purchase made through our app. Here’s how it works: Sign up through our app. Then every time you purchase a digital gift card through our app, ...

• How does the virtual card work?

  A virtual card is a virtual representation of the physical card. It can be used for Online activities but not for physical card present transactions.