Cards
When will my card refund be credited to my account?
Your debit card refund can take a few business days to post to your account depending on when the merchant processes their refunds. This can take from 3 business days up to 2 weeks. Feel free to contact the merchant or company who is issuing the ...
Why is there a hold on my card?
A pre-authorization hold is placed on the funds in your account whenever your debit card is used to make a point of sale (POS) purchase. This “hold” should be removed automatically when the actual transaction posts to your account. In most cases, the ...
How do I Freeze/Unfreeze my card?
You can use the mobile app to freeze & unfreeze your card as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Freeze or Unfreeze Card ● When prompted, choose Accept to process your request or Decline to ...
Can I request overnight delivery of my card?
At this time, we do not support overnight or expedited card delivery. Keep in mind that while you wait for your physical card to arrive in the mail, you have access to a virtual card which can be added to your mobile wallet.
Is there a fee for using my card at an ATM?
You can use your card at any AllPoint ATM to withdraw cash for free. However, if you access an ATM that is not part of the AllPoint network, you will be charged a fee in accordance with our Schedule of Fees. Please note that you may also be subject ...
How do I locate the closest ATM?
In the main menu of the app, click on the location icon at the top of the screen.
Can I use my card at an ATM?
You can use your card to access funds through an ATM. Please note that you may be subject to fees in accordance with our Schedule of Fees as well as by the ATM owner.
Is there a fee for using my card internationally?
Yes, please see our Schedule of Fees for more information.
Can I block international purchases on my card?
If you would like to restrict international purchases, please reach out to Customer Support for assistance. WhatsApp: - +1 (267) 573-1803 Email: support@monkeymoneyapp.com
Can I make international purchases with my debit card?
Yes, you may use your card to withdraw cash and make purchases anywhere Mastercard is accepted. Fees may be charged in accordance with our fee schedule.
How do I dispute a card transaction?
Please contact us right away if you need to dispute a card transaction. We will need the following information: The date the transaction appeared on your account history The amount of the transaction The amount you are disputing if different from the ...
What should I do if I don’t recognize a transaction on my account?
Please contact customer support and we can help. Reach out to us using one of the following: WhatsApp: - +1 (267) 573-1803 Email: support@monkeymoneyapp.com
Why was my debit card being declined?
There could be a number of reasons why your card is being declined. Here’s a list of the most common reasons: You have insufficient available funds in your account for the transaction. Check your available balance in the mobile app. You may have ...
How do I change my card PIN?
You can set and change your card PIN right in the app as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Reset PIN ● Follow the instructions provided Be sure to choose a PIN that you can remember, but ...
How do I replace a damaged card?
You can request a new card using the mobile app as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Replace Card If you prefer, you can request a new card by using our automated telephone banking system. ● ...
How do I report my card lost or stolen?
You can report your card lost or stolen right in the mobile app: ● Select Wallet from the menu > then choose Payment Methods ● Select Debit Card #### ● Select Replace Card You can also report your card lost or stolen using our automated telephone ...
Can I order a second card for my spouse or child?
No, cards are only issued in the name of the account owner.
Why didn't I receive my card?
There could be a number of reasons why you haven’t received your card. If it’s been less than 2 weeks since your card was ordered, please give it a little more time. If it’s been longer than 2 weeks and your card still hasn’t arrived, it’s usually an ...
How long does it take for my card to arrive?
Your personalized card will be mailed to your address of record and can take up to two weeks to arrive. In the meantime, we instantly issued you a virtual/digital card, which you can begin using immediately for on-line purchases.
What kind of card do you offer?
We offer a Mastercard debit card, which can be used at most ATMs and anywhere Mastercard is accepted for purchases online and in-store.