Cards
What are the fees to file a dispute claim?
The fee for filing a dispute claim is $25. However, if your dispute claim is valid, this amount will be waived. For additional information, please refer to our fee table.
What is the fee for replacing a damaged or lost card?
The fee for replacing a damaged or lost card is $7,50. For additional information, please refer to our fee table.
If I choose the option to cancel my account in the app, will it cancel my wallet account and other services like cashback?
Yes, by choosing 'Deactivate Account' all associated services will be canceled.
How can I cancel my cashback account?
You can cancel cashback services simply by choosing 'Deactivate Account' within the 'User Profile' section. However, this action will also deactivate all services associated with your account.
How can I cancel my Monkey Money wallet?
You can cancel your wallet by simply choosing 'Deactivate Account' within the 'User Profile' section. This action will deactivate all services associated with your account.
What is the daily spending limit?
The daily spending limit is $2,000.
What is the monthly spending limit?
The monthly spending limit is $4,000.
What should I do if my tap payment did not work?
You can insert the card into Chip reader or use your mobile wallet .
Will my virtual card change automatically when I click replace card?
Yes, once you request a replacement for your card, the virtual card will be changed instantly.
When replacing my physical card, can I still use my virtual card?
Yes, unless you froze the card which can be done manually or by reporting a stolen card.
Where can I go to withdraw money from my account?
You can use Any ATM to withdraw money from your account.
How do I withdraw money from my account?
Any ATM can be used. Follow the regular ATM procedure. You can also transfer money from your account using your financial institutions app and your Monkey money bank account number.
I used my phone wallet but the transaction was denied, what should I do?
Check if inserting or swiping the card works, in case you were trying tap to pay. Also try tap to pay using your card. If that does not work, there are many reasons your card could not work: Not enough balance on the card (did you book a rental car ...
Why does my card only function as a credit card when used outside of the United States? What should I do?
U.S Debit cards are issued with dual functionality. They are linked to both a debit and credit network (example Mastercard). They are international payment networks that are widely accepted around the world. When you use the U.S debit card abroad, it ...
For international purchase, what is the exchange rate?
When making international purchases with a MasterCard debit card, the exchange rate used will be determined by MasterCard for the day the transaction is processed.
How do I add my physical card to apple or google wallet?
Open the apple or google wallet and follow the instructions to add a card.
How many Monkey Money cards can I have?
You can only have one Monkey Money card.
How do I create a pin for my card?
In the application, Go to Wallet > Payment Methods ● Select Debit Card #### ● Select Set PIN
Is my Monkey Money card debit, credit, or a combination of both?
Your Monkey Money card is a debit card.
Is it possible to make contactless purchases using the physical card?
Yes but some terminals do not detect tap-to-pay very well, so try inserting or swiping instead.
Does the physical card exclusively support chip-based transactions?
Magnetic stripe and tap-to-pay also works. Some terminals do not detect tap-to-pay very well, so try inserting or swiping instead.
What could be the potential reasons for my card being unusable?
Check if inserting or swiping the card works, in case you were trying tap to pay. Also try tap to pay using your phone wallet. If that does not work, there are many reasons your card could not work: Not enough balance on the card (did you book a ...
Now that I have received my physical card, am I able to use it immediately?
Yes, but you will need to activate it from the app by following the steps below: Login to the app Go to Wallet Choose Payment Methods Tap the Card Choose Activate Physical Card
Do I need a pin to use my virtual card?
No, PIN is not required for virtual card. The PIN is required only with physical card for card present transactions where the POS and ATM machines process the card as a debit card.
Can I use my virtual card even though my physical card has not arrived?
Yes, the virtual card is a digital representation of the physical card and is active after the Wallet enrollment is completed. The users can make eCommerce transactions with the virtual card.
What happens if I try to unfreeze my card and it does not work?
You should contact Customer Service at support@monkeymoneyapp.com or WhatsApp: +1 (267) 573-1803 and we will resolve that for you.
I changed my address, but already ordered my card. What should I do?
The default delivery method used to delivery our card is United States Postal Service. Card will be delivered to the address verified when you did your KYC process with us. If you have requested a forwarding service with US postal service, then the ...
My Physical card information does not match my virtual card, what should I do?
You should contact Customer Service at support@monkeymoneyapp.com or WhatsApp: +1 (267) 573-1803.
Do you charge any fee to freeze my card?
No, you will not be charged for freezing/unfreezing your card.
How long can I leave my card frozen?
There is no limit of time to leave your card frozen.
If I lost or got my device stolen, what am I supposed to do?
Contact customer service and advise if you want to freeze your card.
Can I add my card to apple and google wallet?
Yes, you can add your card to your mobile wallet.
Do you charge any fee to use the virtual card?
No fee for this type of transaction. For more details, please check our fee schedule available on website.
My virtual card is the same as my physical card? Is it the same data on both ?
Yes, the same data from your virtual card will be on your physical card.
Can I create more than one virtual card?
No, you can create one virtual and one physical card per account registered.
Where can I sign up to create my virtual card?
Step1: Register in the App Step2: Click "Enroll" in the Wallet
What's the difference between the wallet and the virtual card?
A wallet is as the name implies, a place holder where you can add your MM card.
Can I use my virtual card in all online stores?
Yes. For more details, please check "What are the products and features that you offer through the mobile app?"
After creating my virtual card, when can I start to use it?
A virtual card can be used immediately if it has sufficient funds.
How does the virtual card work?
A virtual card is a virtual representation of the physical card. It can be used for Online activities but not for physical card present transactions.
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