Accounts
What is the fee associated with canceling my account?
Canceling your account does not incur any fees. However, please ensure that your account balance is brought to $0 before initiating the cancellation process. If there is a remaining balance at the time of cancellation, a $25 charge will be applied to ...
When trying to set up my account to receive deposits, I encountered the following error message: "Your Account Settings are Incompatible." What does this message mean?
This error message indicates that there is a compatibility issue between the Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) settings in your financial account and what is supported by the fund withdrawal transaction process. Try ...
What is the timeframe for reporting an error on my monthly statement?
You have 60 days from the end date of that statement month. Please review the monthly statement for additional details.
If errors are identified on my monthly statement, what is the recommended protocol for resolution?
Please contact Customer Support at Support at support@monkeymoneyapp.com or Whatsapp : +1 (267) 573-1803 for further assistance.
Is it possible to spend more than the amount that I currently have in my account?
No, it is not possible to spend more than the funds you have in your wallet.
Can I get Money Orders or Cashier’s checks?
Money Orders and/or Cashier’s checks are not available.
Where can I view my transactions?
You can view your transactions right in the mobile app. Simply sign in and you’ll be able to see them right on the Home page.
What’s this charge on my account?
If you don’t recognize a transaction that has posted to your account, please contact us as follows: WhatsApp: +1 (267) 573-1803 Email: support@monkeymoneyapp.com
How do I stop a transaction on my account?
Not every type of transaction is eligible for a stop payment. We suggest contacting us directly for assistance with your stop request using one of the following: WhatsApp: - +1 (267) 573-1803 Email: support@monkeymoneyapp.com
Do you offer Bill Pay?
No, Bill Pay is not available at this time.
Does my account come with checks?
No, we do not offer check writing capability, which would include not being able to print your own checks.
The account is offered through The Bank of Missouri. What does that mean?
We are a Fintech (or financial technology) company. This means we don’t have a bank charter, but instead, partner with The Bank of Missouri, Member FDIC. This allows us to provide you with banking products and services, and to insure your deposits ...
Where can I find my account number?
You can find your account number in the mobile app by following these steps: Sign in to the mobile app From the Home screen tap Wallet (Details) Then tap on Bank Routing Number or Bank Account Number to see the details
What fees do you charge?
You can find information regarding our fees here.
Is my money insured by the FDIC?
Yes, funds in your Account(s) are insured by the FDIC (Federal Deposit Insurance Corporation) through our partner bank, The Bank of Missouri, up to the legal limit of $250,000.
Can I open a Savings account?
No, we do not offer a savings accounts at this time.