Transfers
Can I use Zelle with my Monkey Money account?
Yes, it is possible to use Zelle with your Monkey Money account. To do this, follow these steps: Download the Zelle App: First, you should download the Zelle app directly from the Google Play Store or the Apple App Store. Follow the App's ...
What are the fees for international money transfers?
The fee for international money transfers is $3.99. For additional information, please refer to our fee table.
How long does it take for the transfer to get into the beneficiary account?
International Money Transfer will be within 2 hours for PIX and account credit up to 3 business days.
Why was the funds returned to my account after initiating an International Money Transfer from Brazil to the USA?
Sending money from Brazil to the USA is not supported by the program. For that reason the funds were returned back to the remitter.
Does Monkey Money support the sending and receiving of funds via wire transfer?
No. Wire transfer is not supported at this time.
What are the international money transfer limits [Daily, Weekly and Monthly]?
Daily limit is $1,999 and Weekly limit is $3,999. Though there is no monthly limit configuration but the weekly limits is going to drive that.
Is it possible to request a cancellation for my IMT (International Money Transfer) transaction?
If a customer uses the 'credit to account' delivery method when making an international money transfer (IMT), they can cancel the transaction while the payment status is still 'payable'. However, if the customer chooses the PIX payment method, ...
What happens after an IMT is cancelled by customer or Uniteller?
If Uniteller cancels the transfer, they will refund the money. If the user cancels an IMT with the app, money will be returned immediately. Please note that the user can only cancel a transaction when it is in "payable" state. If the transaction has ...
Can I send PIX using Monkey Money App?
Yes, you can send pix within our app in the international transfer area by selecting pix method.
The Direct Deposit or other payment I was expecting went to another bank or to the wrong account, what should I do?
Please contact whomever issued the payment to correct the situation. Monkey Money cannot change that for you, it is outside our system.
How many international transfers can I make in 24 hours?
$ 2,000 per transaction $ 4,000 daily $ 10,000 monthly
Am I able to know the currency amount that will arrive for my international transfer?
The App will display the amount before you confirm the transaction.
Does the fee change depending on the country am I sending money to?
Yes, they also vary based on payment method and payer. The app will calculate and display the fee before you confirm the transaction.
Can I send money to every country in the world?
No, the list of countries shows in the App country selection drop down menu.
If there is any error in the sending of an ACH transaction, how long does it take for the money to return to the sender's account?
The return money will take up to 3 to 4 days. If it takes longer please contact Customer at Support at support@monkeymoneyapp.com or Whatsapp : +1 (267) 573-1803
How long does it take for the transfer to get into the beneficiary account?
International Money Transfer will be within 2 hours to 2 business days.