Getting Started
Does Monkey Money app charge a monthly fee?
Currently there are no monthly fees.
How do I find my username to log in to the app?
Your username to access the application is the email address you entered when creating your account.
Why can't I download the App?
Make sure your phone Operating System is updated to the latest version before downloading the app. To check it, follow the steps below: IOS system: Open your phone's settings Click on about Click IOS version Check your mobile version Try to download ...
Why do you need my SSN to open an account?
We require your SSN to validate your information and to verify your identity. If you don’t have a Social Security Number, then we will ask for alternative identification to verify you such as the below documents: Driver's License Passport Consular ...
Do you offer joint accounts?
No, accounts are set up under an individual’s name only. Please feel free to encourage your friends/family (U.S. residents 18 years of age or older) to sign up for their own account.
Who can open an account?
Any U.S. resident over the age of 18 can apply for an account with Monkey Money. You must apply using your U.S. residential address and you will be required to provide additional documentation, such as your valid Passport and possibly immigration ...
Where do I find my verification code?
The verification code is sent to the email account you provided during the sign up process.
How long does it take to open an account?
Typically it takes only a few minutes to apply. Many applicants are approved within 60 seconds, after passing the KYC (know your customer) onboarding process integrated into the mobile application. It may take longer if additional information or ...
Do I need to have a smartphone?
Yes, in order to apply for and use the mobile app, you must have a smartphone. It's available for iOS and Android users.
How do I sign up for an account?
You can sign up for an account right through our mobile app. Simply download the app from the Apple Store/Google Play and follow the on-screen instructions. It takes only minutes to apply and most users are approved immediately.
What information and documents do I need to provide to open an account?
You will need to provide us with some basic personal information, such as your name, home address in the United States (not a P.O. box), phone number, email address, *SSN (or other identification document), and date of birth. *The identification ...
Can I open an account if I live outside the U.S.?
No, it’s only available to U.S. residents with a valid U.S. residential address.
What are the products and features that you offer through the mobile app?
Our App allows you to manage your funds in a contactless manner and conduct digital transactions for numerous activities in your day-to-day life. ? Wallet account* Think of your wallet as your spending account where you can safely keep your money ...