Why can't I download the App?

Make sure your phone Operating System is updated to the latest version before downloading the app.

To check it, follow the steps below:

IOS system:

Android system:

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Can I send PIX using Monkey Money App?
Yes, you can send pix within our app in the international transfer area by selecting pix method.
What are the products and features that you offer through the mobile app?
Our App allows you to manage your funds in a contactless manner and conduct digital transactions for numerous activities in your day-to-day life. ? Wallet account* Think of your wallet as your spending account where you can safely keep your money ...
If I went to the store and forgot to use your app, can I still get cash back from the merchant?
No, you would need to use our app at the same time as your purchase in order for the merchant to provide cash back of their digital gift cards.
How do I log out of the mobile app?
From the Home screen, select More, then tap Logout.
Does Monkey Money app charge a monthly fee?
Currently there are no monthly fees.

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