What should I do if I don’t recognize a transaction on my account?
Please contact customer support and we can help.
Reach out to us using one of the following:
WhatsApp: - +1 (267) 573-1803
Email: support@monkeymoneyapp.com
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What’s this charge on my account?
If you don’t recognize a transaction that has posted to your account, please contact us as follows: WhatsApp: +1 (267) 573-1803 Email: support@monkeymoneyapp.comHow do I dispute a card transaction?
Please contact us right away if you need to dispute a card transaction. We will need the following information: The date the transaction appeared on your account history The amount of the transaction The amount you are disputing if different from the ...How do I stop a transaction on my account?
Not every type of transaction is eligible for a stop payment. We suggest contacting us directly for assistance with your stop request using one of the following: WhatsApp: - +1 (267) 573-1803 Email: support@monkeymoneyapp.comIs it possible to request a cancellation for my IMT (International Money Transfer) transaction?
If a customer uses the 'credit to account' delivery method when making an international money transfer (IMT), they can cancel the transaction while the payment status is still 'payable'. However, if the customer chooses the PIX payment method, ...Why do you need my SSN to open an account?
We require your SSN to validate your information and to verify your identity. If you don’t have a Social Security Number, then we will ask for alternative identification to verify you such as the below documents: Driver's License Passport Consular ...