What is the 'Remove Biometrics' at the bottom of the Welcome page?
This feature provides you with the option to remove Face ID credentials from the Sign In process.
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What do I do if I forget my password?
On the Welcome screen of the mobile app tap on 'Forgot Password', then simply follow the steps to request a temporary password. When prompted to provide your email, be sure to use your email that was used to create your account.
How do I enable/disable Face ID?
On the Home page select your profile icon, then toggle the Auto-Login with Face ID to turn the feature on or off.
How do I change my password?
On the Home page select your profile icon, then select Manage My Account, then tap Change password and follow the steps to complete the process.
Where can I view my transactions?
You can view your transactions right in the mobile app. Simply sign in and you’ll be able to see them right on the Home page.
How do I request/receive money from family and friends?
To receive money, both parties must be U.S. residents and have enrolled in the Monkey Money App. Family and friend’s who do not have the app can download and install Monkey Money App from Google Play or the Apple Store, and sign up for a Wallet ...