How long can I leave my card frozen?

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• How long does it take for my card to arrive?

  Your personalized card will be mailed to your address of record and can take up to two weeks to arrive. In the meantime, we instantly issued you a virtual/digital card, which you can begin using immediately for on-line purchases.

• I tried to add the card to Apple Wallet but it did not work, why?

  Please verify in the app if your card is active and not frozen. If active, you can contact Customer Service at support@monkeymoneyapp.com or Whatsapp : +1 (267) 573-1803

• I tried to add the card to google Wallet but it did not work, why?

  Please verify in the app if your card is active and not frozen. If active, you can contact Customer Service at support@monkeymoneyapp.com or Whatssap : +1 (267) 573-1803

• How does the virtual card work?

  A virtual card is a virtual representation of the physical card. It can be used for Online activities but not for physical card present transactions.

• Will my virtual card change automatically when I click replace card?

  Yes, once you request a replacement for your card, the virtual card will be changed instantly.