How do you handle my personal information?
We collect customer's information because it is required by law and
to help us serve you.
Keep in mind we will never sell or share your personal
information, except as necessary to service your account and per federal,
state, and local regulations.
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What information and documents do I need to provide to open an account?
You will need to provide us with some basic personal information, such as your name, home address in the United States (not a P.O. box), phone number, email address, *SSN (or other identification document), and date of birth. *The identification ...
My Physical card information does not match my virtual card, what should I do?
You should contact Customer Service at support@monkeymoneyapp.com or WhatsApp: +1 (267) 573-1803.
What kind of documentation or information do I need to provide to withdraw or deposit money in my account?
Withdrawals from ATMs don't require documentation. When loading cash in a store with Green Dot services, you need to show your card and may be asked to present ID.
Can I use Zelle with my Monkey Money account?
Yes, it is possible to use Zelle with your Monkey Money account. To do this, follow these steps: Download the Zelle App: First, you should download the Zelle app directly from the Google Play Store or the Apple App Store. Follow the App's ...
Is there a fee for using my card internationally?
Yes, please see our Schedule of Fees for more information.