Can I request overnight delivery of my card?
At this time, we do not support overnight or expedited card delivery.
Keep in mind that while you wait for your physical card to arrive in the mail, you have access to a virtual card which can be added to your mobile wallet.
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Can I request a refund everywhere I use the Monkey Money card?
You can dispute a charge or ask for a refund the same way you would do for any Mastercard card. Please contact Customer Support.
Will my virtual card change automatically when I click replace card?
Yes, once you request a replacement for your card, the virtual card will be changed instantly.
How do I replace a damaged card?
You can request a new card using the mobile app as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Replace Card If you prefer, you can request a new card by using our automated telephone banking system. ● ...
How do I Freeze/Unfreeze my card?
You can use the mobile app to freeze & unfreeze your card as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Freeze or Unfreeze Card ● When prompted, choose Accept to process your request or Decline to ...
Why didn't I receive my card?
There could be a number of reasons why you haven’t received your card. If it’s been less than 2 weeks since your card was ordered, please give it a little more time. If it’s been longer than 2 weeks and your card still hasn’t arrived, it’s usually an ...