Can I order a second card for my spouse or child?
No, cards are only issued in the name of the account owner.
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How do I change my card PIN?
You can set and change your card PIN right in the app as follows: ● At the lower bar select Wallet > Payment Methods ● Select Debit Card #### ● Select Reset PIN ● Follow the instructions provided Be sure to choose a PIN that you can remember, but ...
Why is there a hold on my card?
A pre-authorization hold is placed on the funds in your account whenever your debit card is used to make a point of sale (POS) purchase. This “hold” should be removed automatically when the actual transaction posts to your account. In most cases, the ...
How does the virtual card work?
A virtual card is a virtual representation of the physical card. It can be used for Online activities but not for physical card present transactions.
Will my virtual card change automatically when I click replace card?
Yes, once you request a replacement for your card, the virtual card will be changed instantly.
Can I use my virtual card to buy a gift card in the app?
If your physical card hasn't arrived yet, you can use your virtual card information to add to cashback and make gift card purchases.